Accessible Customer Service Plan
Orangeville Precast Concrete Ltd is committed to excellence in serving all customers, including people with disabilities.
Assistive devices: Not currently applicable, however, should we provide assistive devices in the future we will provide training on their use to all staff.
Communication: We will communicate with people with disabilities in ways that take into account their disability.
Service Animals: We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
Support persons: A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises with no charge.
Notice of temporary disruption: In the event of a planned or unexpected disruption to services or facilities for customers with disabilities such as our own grade entrance or disabled washroom, Orangeville Precast Concrete Ltd will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. This notice will be posted at the front entrance and at the work location.
Training: Orangeville Precast Concrete Ltd will provide training to all staff at orientation. Further training will be provided should we make changes to our plan. Training will include:
Feedback Process: Persons with disabilities who wish to provide feedback on the way Orangeville Precast Concrete Ltd provides goods and services to people with disabilities my speak to the general manager or email firstname.lastname@example.org. All feedback concerning this policy including complaints are to be directed to the general manager.
Customers can expect to hear back on their concerns within 48 hours.
Modifications to this or other policies: Any policy of Orangeville Precast Concrete Ltd that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.